Shipping policy
Shipping & Delivery Policy
Last updated: October 28, 2026
Processing & Production Times
The Mellow Mug is a small, mother-daughter-owned business, and most of our apparel is made to order.
Our current estimated processing and production timelines are:
- Made-to-order apparel: Approximately 4–6 weeks.
- Sticker-only orders: Approximately 1–2 weeks.
- Orders containing both stickers and apparel: Generally ship together once the made-to-order apparel is completed, following the 4–6 week production estimate.
These timelines do not include shipping transit time.
Production times are estimates and may occasionally be extended due to order volume, supply availability, holidays, or circumstances beyond our control.
Domestic Shipping
Once your order ships, you’ll receive a shipping confirmation email with tracking information.
Shipping rates are calculated at checkout. Delivery estimates provided by shipping carriers are not guaranteed.
While we cannot control carrier delays, we’re always happy to help you navigate shipping concerns when possible.
Combined Shipping
If you’ve placed multiple orders and would like them shipped together, please contact us as soon as possible with your order numbers.
We’ll do our best to accommodate combined shipping requests, but they are not guaranteed.
Combining orders may extend your processing timeline. When orders are combined, the estimated 4–6 week production turnaround will be calculated from the date of your most recently placed order.
International Shipping
We currently ship to select international destinations.
International customers are responsible for any applicable customs duties, import taxes, brokerage fees, and other charges assessed by their country or shipping carrier.
These charges are not included in the product prices or shipping rates displayed at checkout, unless expressly stated otherwise, and may be collected separately before or upon delivery.
Import charges vary by destination, shipment value, product classification, and shipping carrier. The Mellow Mug does not determine or collect these charges and cannot guarantee or estimate the final amount.
We encourage international customers to review their country’s import requirements and any potential carrier fees before placing an order.
Refused or Unclaimed International Shipments
If an international shipment is refused, unclaimed, or returned because of unpaid customs duties, import taxes, brokerage fees, or other delivery-related charges, please contact us.
Refund requests involving refused or returned international shipments are reviewed on a case-by-case basis and are not guaranteed.
Because many of our products are made specifically for each customer, we may be unable to refund made-to-order merchandise.
Any approved refund may be reduced by original shipping costs, return shipping charges, carrier fees, customs-related expenses, or other nonrecoverable costs incurred by The Mellow Mug, where permitted by applicable law.
We recommend contacting us before refusing a shipment so we can discuss any available options.
Incorrect Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an error, please contact us as soon as possible at support@shopthemellowmug.com.
We cannot guarantee address changes once an order has been processed or shipped. Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.
Lost, Damaged, or Delayed Packages
If your package appears lost, damaged, or significantly delayed, please contact us so we can help review the situation.
Claims and resolutions may depend on the shipping carrier, tracking information, insurance coverage, and applicable consumer protection laws.
If your package arrives damaged, please retain the packaging and take photographs of the damage.
Contact Us
For shipping questions or concerns, email support@shopthemellowmug.com.